FAQs
Location
What are the departure and arrival locations?
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NYC Route: Our luxury coach departs from 8th Ave near the corner of W 50th St in Midtown (close to Hell's Kitchen and Times Square), a convenient city center location in Manhattan with access from the CE/123 subway.
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BOS Route: coming soon!
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We arrive in the heart of Provincetown in the proximity of the MacMillan Pier at the bus pick-up and drop-off location on Ryder St Ext. (parallel to Commercial St), ensuring seamless travel.​
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Travel Time
How long does the journey take?
The average travel time from NYC is approx. 6 hours, and approx. 2.5hrs from Boston depending on traffic and weather conditions. Travel and arrival times will vary due to traffic conditions during peak season and may be longer.
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Amenities
What amenities are available onboard?
Our buses feature premium leather seats, ample legroom, an onboard bathroom, complimentary snacks, and nonalcoholic beverages for your comfort and convenience.
Pets
Can I bring my pet?
Registered service animals are welcome onboard. Unfortunately, we cannot accommodate non-service pets at this time.
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Luggage
How many bags can I bring?
Each passenger is allowed two large checked bags and one carry-on bag (maximum 25 lbs, 16x12x7 inches). Additional luggage will incur an added fee of $25 per bag.
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Wifi
Does the coach provide wifi?
Yes, complimentary Wi-Fi is provided so you can stay connected throughout your journey.
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Booking
How do I reserve a ticket?
Tickets can be booked directly through our website or by contacting our customer service team.
Changes & Cancellations
What is your change/cancellation policy?
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Cancellations must be made within 24 hours of booking to receive a full refund to the original form of payment.
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Cancellations made after 24 hours of booking are non-refundable.
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Changes to a future travel date may be made up to 24hrs prior to departure for a $20 change fee.
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Cancellations within 24 hours of departure are not eligible for a refund or itinerary change.
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No-shows are non-refundable.
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Children
Are children allowed onboard?
To ensure a calm and luxurious travel environment, our service is exclusively available to passengers aged 18 and older.
Accessibility
Is the service accessible for passengers with disabilities?
We are committed to accessibility and have accommodations available for passengers with disabilities. Please notify us 48 hours in advance of your departure so we can assist you.​
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Food & Beverages
Are food and drinks allowed onboard?
Passengers may bring food and drinks onboard, but hot or strong-smelling items are not allowed. Complimentary snacks and non-alcoholic beverages are provided.
Smoking & Rest Stop
Can I smoke or vape?
Smoking and vaping are strictly prohibited onboard. A 15-minute stretch break will be provided halfway between NYC and Provincetown. There is no rest stop on the Boston–Provincetown route due to the shorter distance.
Delays
What happens if the bus is delayed?
We strive to keep our schedule as punctual as possible. In the event of a delay, our team will notify you promptly with updates via email or text.
Seating
Can I select my seat?
Yes, our booking system allows you to choose and reserve your preferred seat at the time of booking.
Charters
Can I reserve the entire coach for me and my friends or special event?
Yes, our buses are available for private charters. Please reach out to us for more details and pricing.
Payment
How can I pay for my reservation?
We accept major credit cards, debit cards, and online payment platforms for booking. Payments must be made in advance of departure time.
Proof of Purchase
Do I need to print my ticket?
No, an electronic ticket displayed on your smartphone or electronic device is sufficient. Tickets will be sent to the email provided at checkout.
Feedback
Let us know how we're doing!
We value your feedback! Please email us at info@queenlinecoaches.com or fill out the contact form on our website.
Additional Booking Terms
Can the Queen Line change or cancel my ticket and/or seat assignment?
The Queen Line reserves the right to modify, reschedule, delay, or cancel any trip at any time, for any reason, including but not limited to weather conditions, mechanical issues, operational needs, low ridership, or unforeseen circumstances.
In the event that a trip is canceled or rescheduled by The Queen Line, affected passengers will be entitled to a full refund of the ticket price or may choose to transfer their reservation to an alternative available date, subject to availability. We will make every reasonable effort to notify passengers in advance and minimize disruption to travel plans. The Queen Line is not responsible for any additional costs incurred due to schedule changes or cancellations.